1.0
Register
After booking, the account is created. Email, name and organisation are enough to get started.
How HelloJonny works
From a booked plan to a ready-to-use concierge.
HelloJonny is designed so you do not have to start an IT project. Create an account, add a property, configure the content and place the QR code where guests can see it – then they can start asking.
The goal: a concierge that knows your property, uses your recommendations and is available through one simple QR scan.
Phase 1 · After booking
Create the account. Add the property. Deploy the concierge.
After booking, the backend guides you step by step to your first ready-to-use concierge. No technical setup: create the account, add the first property and start configuring Jonny.
01
Create accessSet up the account with just a few details.
02
Add first propertyName and address create the foundation.
03
Concierge readyJonny can now be configured.
1.1
First login
After signing in, the host lands in the central dashboard. Properties, stays, requests and functions are managed from here.
1.2
No property yet? This is where it starts.
The property view is intentionally empty the first time. “New property” starts the setup of the first concierge.
1.3
Create the property
Name, address, city and country form the foundation. The property becomes the central unit for knowledge, sessions and functions.
1.3.1
Enter the core details
The setup stays intentionally compact. Only a few essential fields are needed to create the property.
1.4
The property is ready
Once created, the property appears immediately in the overview. Status and key actions are visible at a glance.
1.5
The concierge becomes manageable
Inside the property you can see bot status, synchronisation and activity. This is where the concierge is configured further.
Phase 2 · Configure the property
Turn an empty property into your own concierge.
Now Jonny gets the context of your accommodation: notifications, QR access, personality, knowledge, recommendations and – when needed – units and stays.
2.1
See activity at a glance
Sessions, messages and feedback can be tracked per property so you can see how the concierge is being used.
2.2
Define notifications
Email, Telegram, Slack or webhooks can be used for relevant events. Thresholds and escalations can also be configured.
2.3
Organise units and stays
For houses, apartments or hotels, units and stays can be managed directly on the property.
2.3
Create QR guest access
Guest access receives a permanent QR code. It can be downloaded, printed on the display or moved to another property if required.
2.4
Choose a personality
The concierge can match the character of your property – warm, professional, premium, local or highly efficient.
2.6
Knowledge base and recommendations
House rules, Wi-Fi, check-in, local recommendations and other information are collected in one place.
2.6
Enter knowledge directly
In addition to file uploads, information can be entered directly as text – for example an important house rule.
2.6
Save and index
After saving, the entry is indexed and becomes available to the concierge for guest questions.
Phase 3 · Daily operations
Manage stays, modules and content directly in the backend.
During daily operations, stays, units, enabled features and incoming concierge requests are managed directly in the backend. This keeps the entire guest journey visible in one place.
3.1
Create a stay
A stay links the property or unit with the guest and defines check-in and check-out. The surname can be used as the login code.
3.2
Activate functions
Entitlements define which functions are available for the property. This keeps the feature set controlled per plan and property.
3.2.1
Configure activated content
Once a function is active, its related content can be maintained directly.
3.2.2
Edit content without technical work
Form-based content can be edited directly in the backend – for example the welcome text.
3.3
Stay overview
The stay overview shows upcoming, active, completed and cancelled stays. New stays can be assigned directly to a property or unit.
3.4
Create units
For hotels, apartments or properties with multiple units, add a unit with name, room number, guest capacity, bedrooms and bathrooms.
3.4.1
Unit ready
Once saved, the unit appears directly inside the property. This keeps rooms, apartments and accommodation units clearly structured.
3.5
Concierge requests & feedback
Damage reports, feedback and concierge requests come together in one place. Your team can see what was reported, when it happened and which property it belongs to.
The final step
Place the QR code. Guests can start asking.
The digital setup ends deliberately in the physical world: download the QR code, add it to the HelloJonny display and place it where guests will immediately see it. No app download. No complicated onboarding.
No app downloadPlace the QR code visiblyChange content anytimeGuests ask in their own language
HelloJonny
Register. Configure. Place it. That is all.
You manage the content in the backend. Guests only see what matters: a QR code and a concierge that helps them throughout their stay.
Book a demoNext step
Choose your plan. Start Jonny.
Compare Starter, Pro and Business including services and limits, then choose the plan that fits your property.