07:35
“Until what time is breakfast?”
A guest asks on the way to the lift.
HelloJonny for hotels
Many guests. Many requests. One concierge experience.
Breakfast, restaurant, wellness, rooms, late checkout, activities: hotels face hundreds of small questions every day. HelloJonny answers recurring information requests and captures service wishes – giving your team more time where human hospitality really matters.
Not a replacement for hospitality. An additional digital concierge layer for reception, rooms and guest service.
A perfectly normal day
The questions change. The pattern stays the same.
Many requests matter to the guest – but repeat every day. Some arrive at reception, some by phone, others in passing. The team still has to catch them all.
10:12
“Can we check out later?”
Reception has to check availability and respond.
14:40
“When does the wellness area open?”
The same information has already been explained several times today.
18:25
“Where can we eat tonight?”
Restaurant recommendation, opening hours, directions – another consultation.
Why these questions create pressure
Not every request is complicated. But every one interrupts.
The phone rings. A guest is waiting at the desk. Someone only wants to know whether the spa is still open. At the same time, another guest asks for a baby cot.
During peak periods, small interruptions add up to real pressure. And many requests are verbal, scribbled down quickly or passed to colleagues.
ReceptionPhoneIn-person questionsService requestsMultiple languages
Typical guest questions
“When is breakfast?”
“How do I get to the wellness area?”
“Is the restaurant open today?”
“Can I get a baby cot?”
“Is late checkout possible?”
“What can we do nearby today?”
Where questions arise
A visible concierge in the room and throughout the property.
The display makes HelloJonny tangible for guests. In rooms, apartments, suitable common areas or wherever guests expect information.
Guests scan the QR code and have the hotel guide on their phone – without first deciding which number to call or where to ask.
Room informationRestaurantWellnessBreakfastLocal area
How the workflow changes
Ask Jonny first. Involve the team only when needed.
Jonny answers information questions directly. Service requests or decisions can be captured and forwarded to your team.
“Can I get a baby cot?”
The request is made directly in the concierge.
Information question or service request?
Recurring information is answered directly; requests are captured in a structured way.
Only when action is required.
A relevant request can be routed to the right internal channel or process.
One consistent point of contact.
Guests do not need to switch between reception, phone and scattered information.
A concierge experience
Hotel knowledge becomes immediately usable.
Restaurant times, wellness offers, breakfast, room information, events, activities and local tips no longer need to live across different documents and people's heads.
HelloJonny gives guests one entry point and can use the information and recommendations you provide.
BreakfastRestaurantSpa & wellnessServicesEventsLocal tips
The guest takes the guide along
Not just in the room. Throughout the entire stay.
After scanning, HelloJonny stays available on the guest's phone. Later they can ask for a restaurant while exploring town, check the weather before an outing or look up spa times again in the evening.
The concierge moves from a static information point to a companion.
For your team
Less repetition.
Less repetition.
More real hospitality.
HelloJonny is not meant to replace personal service. It handles recurring information questions so your team can focus on the moments where people make the difference.
HelloJonny for hotels
200 rooms.
200 rooms.
One concierge experience.
See how HelloJonny can work as a digital concierge layer in your hotel.